Since 2011 · 5,000+ locations
In-store music for every location, from one dashboard
HYDW manages the music, announcements and devices of retail chains, cafés, restaurants and hotels from one place. Your programme starts on time at every location, and the music keeps playing even when the internet drops.
- Our own HYDW music catalogue, or licensed popular music if you prefer
- Offline playback, automatic updates, live monitoring and instant alerts
- No computer needed: the plug-and-play HYDW Music Box
5.000+
locations playing HYDW
500+
locations on the HYDW Music Box
2011
in audio and broadcasting since
7/24
WhatsApp support line
Why HYDW
The right music and the right announcements, at every store, every day
In-store music is more than a playlist: it is the sound of your brand, the voice of your promotions and the rhythm of your customers’ visit. HYDW is built to deliver that consistently and without interruption across hundreds of locations.
Central management
Music programmes by brand, region and store. One change reaches every selected location within minutes.
Plays even when the internet is down
Music is downloaded to the device and played locally. Playback continues offline and content updates itself when the connection returns.
Smart scheduling
A different mood for mornings, afternoons, evenings and weekends, plus campaign playlists planned ahead. Priorities resolve automatically.
Announcements and text-to-speech
Play promotion and closing announcements at the press of a button, or turn typed text into a natural voice announcement instantly.
Live monitoring and alerts
Which store is online, what is playing, is the sound muted? When something is wrong, your managers are notified by e-mail and WhatsApp.
Timestamped playback reports
Every track played at every store is recorded daily in a report sealed with a KamuSM qualified timestamp.
How it works
On air in three steps
- We plan your programme together. We prepare music and announcements to suit your brand, your industry and your opening hours.
- Connect your device. Plug the HYDW Music Box into power, your sound system and the network, or install HYDW Music Player on Windows, macOS, iOS or Android. Pairing with the on-screen code takes a minute.
- Manage from the dashboard. Run playlists, announcements and locations from HYDW Music Player Dashboard on the web or in the mobile app.
HYDW Music Player Dashboard
Every store, one screen
See online and offline devices, what is playing, devices awaiting setup and the latest signal losses, live. Alerts go separately to store, regional and brand contacts.
- Brand → region → store hierarchy with per-module permissions
- Web dashboard plus iOS / Android management app
- Secure sign-in with two-factor authentication and passkeys
- WhatsApp assistant: device status and reports by message
- On-premise deployment option for large, multi-tier organisations
Fits every setup
With or without a computer, HYDW Music Player runs on any device
HYDW Music Box
Shipped fully configured. Power, audio cable and ethernet: plug it in and it plays. Used at 500+ locations.
Windows and macOS
Runs quietly in the system tray, starts with the computer and keeps itself updated. On the Microsoft Store.
iOS, iPadOS and Android
A phone or tablet becomes the store’s music player, and keeps playing with the screen off.
Music and licensing
We bring the music, you choose the model
We curate a music programme for your venue and the time of day. Depending on your brand’s preference, you broadcast in one of two ways.
HYDW original music
Our own, constantly refreshed catalogue produced in-house, with ready programmes for every industry and time of day. You go on air without arranging a separate music agreement.
Licensed popular music
If your brand wants well-known commercial songs, we broker the necessary agreements. The licence is held by your business; we manage the process and the playback.
In both models, every track played at every store is recorded daily in a report sealed with a KamuSM timestamp.
Industries
Programmes made for your industry
A fashion store at evening rush and a hotel lobby in the morning need different sounds. We design music, announcements and timing for each industry.
Retail Stores and Chains
Brand-consistent music and promotion announcements across every branch of your chain.
Cafés
A mood that follows the day from breakfast to dinner, at a level that suits your guests.
Restaurants
Programmes that follow service hours, calm selections for dinner and the same experience at every branch.
Hotels and Hospitality
Separate devices and programmes for lobby, restaurant, spa and pool; uninterrupted, self-managing playback around the clock.
Supermarkets and Grocery
Promotion and discount announcements all day, with music tempo matched to busy hours.
Gyms and Fitness
Energetic programmes that match the workout, with playlists that follow your class schedule.
Voice-over and production
Your brand’s voice, too
We have produced professional voice-overs since 2011. We record your in-store announcements, promotional spots and phone system messages with professional voice artists and add them straight into your programme.
Blog
Guides
Practical articles on in-store music, announcements, music licensing and multi-location management.
- Music in Cafés and Restaurants: Licensing, Volume and Scheduling
Three things to get right when choosing music for cafés and restaurants: licensing, volume and a schedule that follows the day. - In-Store Music Without a Computer: A Guide to Plug-and-Play PlayersMusic in your store without dedicating a computer: how plug-and-play players work and who they suit.
- Music Management for Retail Chains: Hundreds of Stores, One DashboardInconsistent brand sound, late campaigns, silent stores: how to centralise music management across a chain.
Frequently asked questions
Common questions
What is in-store music?
It is background music and announcements played in shops, cafés, restaurants and hotels, planned around your brand and managed centrally. With HYDW you plan and monitor the programme of every location from one dashboard.
Does the music stop if the internet goes down?
No. Music is downloaded to the device in advance and played locally. New content downloads automatically in the background once the connection is back.
Do I need a computer?
No. The HYDW Music Box arrives fully configured; just connect power, the audio cable and ethernet. You can also use an existing Windows or macOS computer, or an iOS / Android device.
What about music copyright?
HYDW broadcasts use HYDW music, produced in-house. If you want popular commercial music, we broker the necessary agreements; in that case the licence is held by your business.
Is there a free trial?
Yes. You can try in-store music free for 15 days. Fill in the contact form or message our WhatsApp line to request a demo.
Try it free for 15 days
Test it in your own venue: we plan your music programme together, connect your device and you play for 15 days at no cost.