Industries
Background music for hotels
Lobby, restaurant, spa, pool and gym: a separate atmosphere for each, uninterrupted playback around the clock, and one standard across your hotel group.
5.000+
locations playing HYDW
500+
locations on the HYDW Music Box
2011
in audio and broadcasting since
7/24
WhatsApp support line
Why it matters
Music is part of the experience
Each area gets its own mood
Welcoming in the lobby, service-friendly in the restaurant, relaxing in the spa, lively at the pool: each area plays its own programme on its own device.
24/7 self-managing playback
The night shift never touches the music. Programmes change with the hour, keep playing offline, and the technical team is alerted if a device has a problem.
A brand standard for hotel groups
Hotels in different cities carry the same brand sound, while each hotel’s alerts go to its own team.
Smart scheduling
A day at the hotel
- Breakfast: a calm selection to start the day in the restaurant.
- Daytime: welcoming in the lobby, more energetic at the pool.
- Evening: lounge selections for the lobby and bar.
- Night: low-tempo, near-silent programmes in public areas.
Playlists are scheduled by date, time and weekday; when several apply, the most specific one plays. Transitions are automatic and smooth.
Sample announcements
One touch or text-to-speech
- “Dinner service has started”
- “The pool bar will close at 6 pm”
- “Please contact reception for spa appointments”
- “Tonight’s event is on the terrace”
Reliability
Music that never stops, and an alert the moment it does
Offline playback
Music is downloaded and played locally. Playback continues when the internet drops, and new content downloads in the background once it is back. Damaged or missing files are re-downloaded automatically.
Silence alerts
If a store sends no signal for 30 minutes, or the sound stays muted for 15 minutes, store, regional and brand managers are notified by e-mail and WhatsApp during business hours.
Timestamped report
Every track played at every store is archived daily in a PDF report sealed with a KamuSM qualified timestamp. Download it from the dashboard or request it on WhatsApp.
HYDW Music Player Dashboard
Every location on one screen
Manage playback with a brand, region and location hierarchy. Permissions are set by brand and module; alerts go separately to location, regional and brand contacts. On the web or in the iOS / Android management app.
Setup
On air in three steps
- We plan your programme together. We prepare music and announcements to suit your brand, your industry and your opening hours.
- Connect your device. Plug the HYDW Music Box into power, your sound system and the network, or install HYDW Music Player on Windows, macOS, iOS or Android. Pairing with the on-screen code takes a minute.
- Manage from the dashboard. Run playlists, announcements and locations from HYDW Music Player Dashboard on the web or in the mobile app.
Devices
With or without a computer
HYDW Music Box
Shipped fully configured. Power, audio cable and ethernet: plug it in and it plays. Used at 500+ locations.
Windows and macOS
Runs quietly in the system tray, starts with the computer and keeps itself updated. On the Microsoft Store.
iOS, iPadOS and Android
A phone or tablet becomes the store’s music player, and keeps playing with the screen off.
Music and licensing
We bring the music, you choose the model
HYDW original music
Our own, constantly refreshed catalogue produced in-house, with ready programmes for every industry and time of day. You go on air without arranging a separate music agreement.
Licensed popular music
If your brand wants well-known commercial songs, we broker the necessary agreements. The licence is held by your business; we manage the process and the playback.
Frequently asked questions
Common questions
How many devices does a hotel need?
One device for each area that should play its own music; a HYDW Music Box or an existing computer. All are managed from one dashboard.
Can seasonal hotels pause playback?
Yes. Playlist date ranges follow your season; playback stops as planned off-season and starts again automatically when you open.
Can announcements be made in other languages?
Quick Start and scheduled announcements can use audio files prepared in any language. Talk to our voice-over team about professional recordings.
Other industries
For similar businesses
Restaurants
Programmes that follow service hours, consistent at every branch.
Cafés
An atmosphere that follows the day and keeps guests longer.
Gyms and Fitness
Programmes that follow the workout and your class schedule.
Try it free for 15 days
Test it in your own venue: we plan your music programme together, connect your device and you play for 15 days at no cost.