In-store music
In-store music system for multi-location businesses
One location or a thousand: your music, announcements and devices from one dashboard. Your programme starts on time in every store, keeps playing offline, and if it ever stops you are the first to know.
5.000+
locations playing HYDW
500+
locations on the HYDW Music Box
2011
in audio and broadcasting since
7/24
WhatsApp support line
What you get
Everything in-store audio needs, in one service
Music
HYDW original music produced in-house, or popular music under your own licence; programmes built for your industry and time of day.
Scheduling
Dated campaign playlists, daily and weekly repeats and time slots. When several apply, the most specific one plays automatically.
Announcements
Scheduled announcements between songs, nine ready-made buttons on the player and text-to-speech that reads your message instantly.
Live streams
Alongside downloaded music, live radio and HLS streams can be added to playlists.
Central management
Brand, region and store hierarchy; web dashboard and iOS / Android management app; per-module permissions.
Monitoring and reports
Live device status, silence and mute alerts, and a daily playback report sealed with a KamuSM timestamp.
Scheduling
The right music at the right time, automatically
Each playlist is made of one or more music folders. The player rotates through the folders in order and shuffles the tracks inside each one; no track repeats until the rest of its folder has played. That lets you build programmes like “music, jingle, music, promotion”.
- Campaign playlist: with start and end dates, goes live at every store on the day.
- Weekly: on the days and hours you choose.
- Daily: every day in the same time slot.
- Default: the base programme when nothing else applies.
Priority resolves itself: a dated campaign beats a weekly playlist, weekly beats daily and daily beats the default. When the playlist changes, the current track fades out smoothly.
Reliability
Music that never stops, and an alert the moment it does
Offline playback
Music is downloaded and played locally. Playback continues when the internet drops, and new content downloads in the background once it is back. Damaged or missing files are re-downloaded automatically.
Silence alerts
If a store sends no signal for 30 minutes, or the sound stays muted for 15 minutes, store, regional and brand managers are notified by e-mail and WhatsApp during business hours.
Timestamped report
Every track played at every store is archived daily in a PDF report sealed with a KamuSM qualified timestamp. Download it from the dashboard or request it on WhatsApp.
Setup
On air in three steps
- We plan your programme together. We prepare music and announcements to suit your brand, your industry and your opening hours.
- Connect your device. Plug the HYDW Music Box into power, your sound system and the network, or install HYDW Music Player on Windows, macOS, iOS or Android. Pairing with the on-screen code takes a minute.
- Manage from the dashboard. Run playlists, announcements and locations from HYDW Music Player Dashboard on the web or in the mobile app.
Devices
HYDW Music Player for every setup
HYDW Music Box
Shipped fully configured. Power, audio cable and ethernet: plug it in and it plays. Used at 500+ locations.
Windows and macOS
Runs quietly in the system tray, starts with the computer and keeps itself updated. On the Microsoft Store.
iOS, iPadOS and Android
A phone or tablet becomes the store’s music player, and keeps playing with the screen off.
Music and licensing
We bring the music, you choose the model
HYDW original music
Our own, constantly refreshed catalogue produced in-house, with ready programmes for every industry and time of day. You go on air without arranging a separate music agreement.
Licensed popular music
If your brand wants well-known commercial songs, we broker the necessary agreements. The licence is held by your business; we manage the process and the playback.
Frequently asked questions
About in-store music
Is in-store radio the same as in-store music?
Yes, both describe the same service: centrally planned music and announcements played in a business. HYDW delivers it not just as a radio stream but with scheduled playlists, announcements, monitoring and reporting.
How quickly does a change reach my stores?
Players check for content every 30 seconds, so playlist and announcement changes go live at all selected stores within minutes.
What happens if the internet goes down?
Playback continues because the music is on the device. Only live radio streams and text-to-speech need a connection.
How many locations can it handle?
HYDW plays at 5,000+ locations today. The same platform serves single venues and multi-brand chains, and an on-premise option is available for large organisations.
Try it free for 15 days
Test it in your own venue: we plan your music programme together, connect your device and you play for 15 days at no cost.