Industries
Music and announcements for shopping malls
Music that suits your mall’s identity in common areas, event and information announcements, and separate programmes for the food court and car park.
5.000+
locations playing HYDW
500+
locations on the HYDW Music Box
2011
in audio and broadcasting since
7/24
WhatsApp support line
Why it matters
Music is part of the experience
A consistent atmosphere in common areas
Separate but harmonious programmes for entrances, corridors, food court and car park, so your mall’s identity is felt on every floor.
Event and information announcements
Weekend events, lost children, closing time: ready-made announcements at one touch, new ones instantly with text-to-speech.
Several malls, one dashboard
Manage malls in different cities from one dashboard, with each mall’s alerts going to its own management team.
Smart scheduling
A day at the mall
- Opening: a calm, welcoming selection in common areas.
- Lunch and food court: a lively, social programme.
- Weekends: event announcements and family-friendly selections.
- Closing: closing-time announcements on time, at every entrance at once.
Playlists are scheduled by date, time and weekday; when several apply, the most specific one plays. Transitions are automatic and smooth.
Sample announcements
One touch or text-to-speech
- “Our weekend event starts on the ground floor”
- “Free spaces are available on the top floor of the car park”
- “The mall will close in 30 minutes”
- “Don’t miss the offers in our food court”
Reliability
Music that never stops, and an alert the moment it does
Offline playback
Music is downloaded and played locally. Playback continues when the internet drops, and new content downloads in the background once it is back. Damaged or missing files are re-downloaded automatically.
Silence alerts
If a store sends no signal for 30 minutes, or the sound stays muted for 15 minutes, store, regional and brand managers are notified by e-mail and WhatsApp during business hours.
Timestamped report
Every track played at every store is archived daily in a PDF report sealed with a KamuSM qualified timestamp. Download it from the dashboard or request it on WhatsApp.
HYDW Music Player Dashboard
Every location on one screen
Manage playback with a brand, region and location hierarchy. Permissions are set by brand and module; alerts go separately to location, regional and brand contacts. On the web or in the iOS / Android management app.
Setup
On air in three steps
- We plan your programme together. We prepare music and announcements to suit your brand, your industry and your opening hours.
- Connect your device. Plug the HYDW Music Box into power, your sound system and the network, or install HYDW Music Player on Windows, macOS, iOS or Android. Pairing with the on-screen code takes a minute.
- Manage from the dashboard. Run playlists, announcements and locations from HYDW Music Player Dashboard on the web or in the mobile app.
Devices
With or without a computer
HYDW Music Box
Shipped fully configured. Power, audio cable and ethernet: plug it in and it plays. Used at 500+ locations.
Windows and macOS
Runs quietly in the system tray, starts with the computer and keeps itself updated. On the Microsoft Store.
iOS, iPadOS and Android
A phone or tablet becomes the store’s music player, and keeps playing with the screen off.
Music and licensing
We bring the music, you choose the model
HYDW original music
Our own, constantly refreshed catalogue produced in-house, with ready programmes for every industry and time of day. You go on air without arranging a separate music agreement.
Licensed popular music
If your brand wants well-known commercial songs, we broker the necessary agreements. The licence is held by your business; we manage the process and the playback.
Frequently asked questions
Common questions
Can common areas and the car park play different music?
Yes. Each zone has its own device and playlist, all monitored from the mall management dashboard.
How are urgent or instant announcements made?
Ready-made announcements play from nine buttons, and new text goes out within seconds via text-to-speech.
Can stores in the mall use HYDW too?
Yes; stores use their own brand’s HYDW programme. The mall’s common-area playback is managed as a separate brand account.
Other industries
For similar businesses
Retail Stores and Chains
One brand sound in every store, with central promotional announcements.
Supermarkets and Grocery
Promotion and till announcements, music that follows peak hours.
Restaurants
Programmes that follow service hours, consistent at every branch.
Try it free for 15 days
Test it in your own venue: we plan your music programme together, connect your device and you play for 15 days at no cost.